Terms & Conditions — jiliho Platform Rules

1 Acceptance of Terms

By accessing, registering on, or using any part of the jiliho platform — including the website at jiliho.com, any mobile-optimised version of that website, and any associated application or service — you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

These Terms & Conditions constitute a legally binding agreement between you (the "Player", "User", or "Account Holder") and jiliho (the "Platform", "Operator", "We", "Us", or "Our"). If you do not agree to any part of these terms, you must immediately cease accessing or using the jiliho platform.

jiliho reserves the right to amend, modify, or update these Terms & Conditions at any time and without prior individual notice to registered players. It is your responsibility to review these terms periodically. Continued use of the jiliho platform following the posting of any revised terms constitutes your binding acceptance of those revisions. The "Last Updated" date displayed at the top of this document reflects when the most recent changes took effect.

These terms apply to all services offered via jiliho, including but not limited to: sports betting (including cricket, football, kabaddi, and other sports), live casino table games, slot games, specialty game titles, promotional offers, and any customer support interactions conducted through live chat or email. No verbal representation, statement, or communication made by any jiliho staff member modifies these terms unless confirmed in writing by jiliho management and appended to this document.

2 Eligibility & Age Restriction

The jiliho platform is strictly for adults. You must be at least 18 years of age to register an account, make a deposit, place a wager, or claim any promotional offer on jiliho. This age restriction is non-negotiable and applies uniformly to all players, regardless of location within Bangladesh or prior experience with online gaming platforms.

2.1 Age Verification

At the time of registration, you will be required to confirm that you are 18 years of age or older. jiliho may at any point — including prior to processing your first withdrawal, during a routine compliance review, or in response to a specific concern — request documentary evidence of your age. Accepted documents include a valid Bangladesh National Identity (NID) card, a valid passport, or a birth certificate issued by a Bangladeshi government authority. Failure to provide satisfactory age verification documentation within the timeframe requested will result in account suspension until the matter is resolved.

2.2 Underage Accounts

If jiliho determines at any point that an account holder is or was under the age of 18 at the time of registration or at any point during their use of the platform, jiliho will immediately and permanently close the account. All funds held within the account — including initial deposits, any winnings, and any bonus balances — will be forfeited. jiliho may also report the matter to the relevant authorities where required by applicable law. No exceptions to this policy will be made under any circumstances.

2.3 Jurisdictional Eligibility

The jiliho platform is designed and operated for Bangladeshi players. By registering, you confirm that you are accessing the platform from within Bangladesh or as a Bangladeshi national and that your use of the platform does not violate any applicable law in your jurisdiction. It is your sole responsibility to determine whether online gaming is lawful in your specific location. jiliho makes no representation that access to its platform is legal in any particular jurisdiction outside its target market.

3 Account Registration & Verification

To access the full range of jiliho's services — including placing bets, depositing funds, withdrawing winnings, and claiming bonuses — you must create a registered account. The registration process requires you to provide accurate, complete, and current personal information. jiliho relies on the information you provide to verify your identity, process your transactions, and deliver customer support.

3.1 Registration Requirements

During registration, you will be asked to provide the following information:

• Your full legal name as it appears on your government-issued identification document
• A valid email address that you have sole access to
• A valid Bangladesh mobile phone number for account verification and two-factor authentication
• Your date of birth (day, month, year)
• A secure password of your own choosing that meets jiliho's minimum complexity requirements

You agree that all information submitted during registration and at any subsequent point is truthful, accurate, and not misleading. jiliho reserves the right to suspend or permanently close any account where false or incomplete information has been provided, regardless of whether any deposits or winnings are held in the account at that time.

3.2 One Account Per Person

Each individual may hold one and only one registered account with jiliho. The creation of duplicate or multiple accounts — whether under the same name, a different name, via a different email address, via a different mobile number, or using a family member's or third party's identity — is strictly forbidden. Where jiliho detects multiple accounts associated with the same individual (based on device fingerprint, IP address, payment method, shared personal details, or other investigative signals), all associated accounts will be suspended, any balances held within them will be forfeited, and the player may be permanently barred from the platform.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your jiliho account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any other person. Any activity carried out on jiliho using your account credentials — even if carried out by another person without your knowledge or consent — is your responsibility unless you have previously reported unauthorised access to jiliho's support team. jiliho strongly recommends enabling two-factor authentication (2FA) on your account and using a unique, strong password that is not reused on other websites.

3.4 KYC Verification

jiliho operates a Know Your Customer (KYC) process in line with responsible gaming and financial compliance standards. You may be asked to submit identity verification documents at any stage of your relationship with jiliho, including but not limited to: prior to your first withdrawal, when your account reaches certain cumulative activity thresholds, or when jiliho's compliance team flags an account for review. Documents typically required include a government-issued photo ID (NID card or passport), proof of address (a recent utility bill or bank statement), and proof of payment method (a screenshot or confirmation of the bKash or Nagad account used for deposits). KYC verification is a condition of withdrawal. jiliho cannot release funds to an account that has not completed verification when requested.

4 Deposits & Withdrawals

All financial transactions on jiliho — deposits, withdrawals, and bonus credits — are conducted exclusively in Bangladeshi Taka (৳). There is no intermediate currency conversion step, no floating exchange rate applied at the time of withdrawal, and no currency conversion margin charged by jiliho on any transaction.

4.1 Accepted Payment Methods

jiliho currently accepts the following deposit and withdrawal methods:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard

jiliho does not accept deposits from payment methods not registered in your own name. Third-party deposits — that is, funds sent from a payment account belonging to someone other than the registered jiliho account holder — are not permitted and will be returned to the originating account. This policy exists to protect both players and the integrity of the platform's financial systems.

4.2 Deposit Processing

Deposits via bKash, Nagad, Rocket, and Upay are credited to your jiliho balance within 60 seconds of the mobile transaction being confirmed on the mobile money platform. Bank transfers typically clear within 15 to 30 minutes depending on the participating bank. Visa and Mastercard deposits are processed within 5 minutes. jiliho does not charge any deposit processing fee. Where a payment provider charges a fee on their end, that fee is the responsibility of the player and is not rebated by jiliho.

4.3 Withdrawal Processing

Withdrawals to bKash and Nagad accounts are processed by jiliho's payments team within a target timeframe of under 10 minutes, 24 hours a day, 7 days a week — including Bangladeshi public holidays such as Eid, Pohela Boishakh, Independence Day, and Victory Day. Bank withdrawals are typically processed within 1 to 3 business hours. The minimum withdrawal amount is ৳500. jiliho does not charge withdrawal processing fees on standard withdrawals. Expedited or priority withdrawal requests above certain amounts may be subject to additional verification steps.

4.4 Withdrawal Conditions

The following conditions must be met before a withdrawal request will be processed:

• Your account must have completed KYC verification to the satisfaction of jiliho's compliance team
• Any active bonus wagering requirements attached to your balance must be fully met or the bonus forfeited
• Your withdrawal request must be directed to a payment method registered in your own name
• Your account must not be subject to any active fraud investigation, security hold, or compliance review
• The withdrawal amount must meet the minimum threshold of ৳500

5 Bonuses & Promotions

jiliho offers a range of bonuses and promotional incentives to eligible players, including a welcome bonus of up to ৳20,000 for newly registered players, periodic reload bonuses, free spin awards, cricket-season cashback offers, and seasonal promotions tied to occasions such as Eid, Pohela Boishakh, and major ICC and BPL tournaments. The availability, value, and specific terms of any individual promotion are governed by the offer-specific terms and conditions displayed at the time of the promotion.

5.1 Wagering Requirements

All bonuses issued by jiliho are subject to wagering requirements unless explicitly stated otherwise in the individual promotion terms. The wagering requirement specifies the number of times you must wager the combined value of the bonus (and in some cases the deposit amount) before any winnings derived from the bonus may be withdrawn as cash. For example, a bonus with a 10x wagering requirement of ৳1,000 requires ৳10,000 in qualifying wagers before withdrawal is permitted. Wagering requirements, eligible games, and time limits are stated in full on each individual promotion page. Failure to complete wagering requirements within the stated expiry period will result in the forfeiture of the bonus and any associated winnings.

5.2 Bonus Abuse

jiliho takes a firm stance against bonus abuse. Strategies designed to exploit bonus offers — including but not limited to: creating multiple accounts to claim the welcome bonus more than once, placing low-risk or hedged bets solely to meet wagering requirements without genuine play intent, or coordinating with other players to exploit promotional mechanics — are strictly prohibited. jiliho reserves the right to void any bonus, cancel associated winnings, and suspend or permanently close accounts where bonus abuse is detected. The determination of what constitutes bonus abuse rests solely with jiliho's compliance team.

5.3 General Bonus Conditions

• Bonuses are non-transferable and may not be exchanged for cash except where wagering requirements are fully met
• Only one welcome bonus is available per player, per household, per device, and per payment method
• jiliho reserves the right to withdraw, modify, or cancel any promotion at any time with reasonable notice
• Where a player's eligibility for a promotion is in doubt, jiliho's decision on eligibility is final
• Bonuses credited in error will be reclaimed by jiliho and any associated play will be voided

6 Betting & Gaming Rules

All bets placed and games played on jiliho are subject to the general rules set out in this section as well as any sport-specific or game-specific rules published in the relevant sections of the platform. In the event of any conflict between these general rules and sport-specific or game-specific rules, the more specific rules shall prevail.

6.1 Bet Acceptance

A bet is not accepted until you receive on-screen confirmation of the bet placement from jiliho's platform. In the event of a technical failure, system error, or communication interruption that prevents confirmation being delivered to you, jiliho will review its records to determine whether the bet was received and accepted prior to the interruption. jiliho's internal records are the definitive record of bet placement and outcome. Verbal or screenshot claims of bet placement that are not confirmed by jiliho's own records will not be honoured.

6.2 Void Bets

A bet may be declared void by jiliho in the following circumstances:

• The bet was placed after the event, match, or game to which it relates had already started (where pre-match only markets are concerned)
• The event was abandoned, postponed, or otherwise not completed within the timeframe specified in the applicable sport-specific rules
• A clear and manifest pricing or data error resulted in a materially incorrect odds display at the time the bet was placed
• The player was ineligible to place the bet due to a bonus restriction, account status issue, or other eligibility condition
• The bet was placed in violation of these Terms & Conditions or applicable sport-specific rules

6.3 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to individual bet types and markets. These limits are displayed on the relevant market or game interface prior to bet placement. jiliho reserves the right to apply individual stake limits to specific accounts where risk management or compliance requirements make this necessary. Where individual limits are applied, the affected player will be notified via their registered email address.

6.4 RNG and Live Game Integrity

All Random Number Generator (RNG) based games — including slots, virtual table games, and specialty titles — use certified RNG technology that produces statistically random outcomes. Live casino games streamed from studio environments are operated by licensed third-party game studios including Evolution Gaming and Ezugi. Game outcomes in live casino are determined by physical dealing and live gameplay, not by software held or controlled by jiliho. Return-to-player (RTP) rates for all RNG games are published by the respective game studios and are available upon request.

7 Prohibited Conduct

You agree that you will not engage in any of the following prohibited activities while using the jiliho platform. Violation of any of these prohibitions may result in immediate account suspension, permanent account closure, forfeiture of funds, and where applicable, reporting to the relevant authorities.

• Underage gambling: Using or attempting to use the platform if you are under 18 years of age, or facilitating access to the platform by any person under 18
• Multiple accounts: Creating, operating, or benefiting from more than one registered jiliho account
• Identity fraud: Registering under a false name, using another person's identity documents, or providing materially false information during registration or KYC
• Money laundering: Using jiliho as a vehicle for money laundering, the placement of proceeds of crime, or any other financial crime
• Chargebacks: Initiating fraudulent or unjustified payment chargebacks with your bank or payment provider after using deposited funds for gaming activity
• Automated play: Using bots, scripts, macros, artificial intelligence tools, or any other automated means to place bets or interact with the platform
• Collusion: Colluding with other players, coordinating to exploit game mechanics, or sharing information in live poker or other competitive games to gain an unfair advantage
• Exploitation of errors: Deliberately exploiting technical errors, pricing errors, system glitches, or software bugs to obtain an unfair financial advantage
• Abuse of staff: Directing abusive, threatening, discriminatory, or harassing language or behaviour toward jiliho customer support staff or other users of the platform
• Circumvention of restrictions: Using a VPN, proxy, or other technical means to circumvent geographic restrictions, account suspensions, or self-exclusion periods

8 Account Closure & Suspension

8.1 Closure by the Player

You may request the closure of your jiliho account at any time by contacting the support team via live chat or by emailing [email protected] (plain text — not a clickable link). Before your account is closed, any remaining balance above the minimum withdrawal threshold of ৳500 will be returned to your registered payment method subject to standard KYC verification. jiliho will process account closure requests within 3 business days of receiving a complete and verified request.

8.2 Suspension or Closure by jiliho

jiliho reserves the right to suspend or permanently close any account, at its sole discretion, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions
• Failure to complete KYC verification within the required timeframe
• Suspected or confirmed fraudulent, abusive, or criminal activity
• Receipt of a chargeback instruction from a payment provider
• Detection of multiple accounts associated with the same individual
• A request from law enforcement or a regulatory authority with appropriate jurisdiction
• Confirmation that the account holder is under 18 years of age
• Account inactivity exceeding 12 consecutive months (dormant account policy)

8.3 Self-Exclusion

jiliho takes responsible gaming seriously. Any player who feels they need to step away from gambling can request self-exclusion at any time by contacting our support team via live chat. Self-exclusion periods start at a minimum of 6 months and can be set for longer durations up to permanent exclusion. During a self-exclusion period, the player's account will be suspended, login access will be blocked, all marketing communications will cease, and no new account registrations from the same individual will be accepted. Self-exclusion cannot be reversed before the minimum period has elapsed. For further information, please review our dedicated Responsible Gaming page.

8.4 Dormant Accounts

An account is considered dormant if no login activity has been recorded for a continuous period of 12 months. jiliho will notify the account holder at their registered email address 30 days before the dormant account policy takes effect. If no activity is recorded after the notification period, a monthly dormant account administration fee may be applied to the remaining balance until the balance reaches zero or the account is reactivated. Players wishing to reactivate a dormant account should contact [email protected] (plain text — not a clickable link).

8.5 Limitation of Liability

To the fullest extent permitted by applicable law, jiliho's total liability to any player in connection with their use of the platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total net deposits made by that player in the 12 months immediately preceding the event giving rise to the claim. jiliho is not liable for any indirect, incidental, consequential, or punitive losses, including but not limited to: loss of profits, loss of data, or loss of gaming opportunity arising from technical failures, system downtime, or third-party service disruptions.

8.6 Governing Law and Disputes

These Terms & Conditions are governed by the applicable laws of the jurisdiction in which jiliho operates. In the event of a dispute between you and jiliho, you are encouraged to contact our customer support team in the first instance. The support team will attempt to resolve the matter informally within 5 business days. If a satisfactory resolution cannot be reached through informal channels, the dispute will be escalated to jiliho's compliance and legal team for formal review. jiliho's decision on disputes — communicated in writing via email — is final in the absence of a court order to the contrary.